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FAQ : How it works

General questionsEverything you need to know about jamendo
Technical issuesDownloading, using the site and your account...
Artists' areaEverything you need to know about your artist account
Members' areaEverything you need to know about your member account

General questions

What is jamendo?
Jamendo is the world's #1 platform for free and legal music downloads. Available in six languages, it offers the largest catalog of music under Creative Commons licenses. For artists, it's an easy and efficient way to publish, share and promote their music, and also to make money, through ad revenue sharing and commercial partnerships.
What is Creative Commons?
Creative Commons are licenses that enable musicians to give away their music for free while protecting their rights. They are easy to use and compatible with internet standards, and allow rights holders to authorize (or not) certain uses of their music, such as commercial uses and derived works.
What is free music?
Free music is music that is not managed by collective rights societies (MCPS, ASCAP, SOCAN, BMI, BUMA...). Artists choose to protect their rights through specific non exclusive licenses such as Creative Commons. 'Free music' doesn't necessarily mean free-of-cost or devoid of any rights restrictions, it means "some rights reserved". Artists define what rights they grant on their music through their choice of license.
How can jamendo be free and legal?
Jamendo can be free and legal thanks to Creative Commons licenses. They grant the right to download and share music for free and legally. Artists choose to use these licenses, and to use jamendo as a means to share and promote their music.
Can I use music from jamendo for commercial uses?
Jamendo can offer licenses for commercial uses of music (synchronization for advertising, film, television, documentaries, websites or any other multimedia application). Of course, those uses aren't free - jamendo guarantees fair remuneration for artists. Clients will receive a certificate from jamendo attesting the music's origin. For more information, contact us at license@jamendo.com
Can I use music from jamendo for non commercial uses?
Jamendo offers free streaming and download of music published under Creative Commons licenses. On jamendo, artists grant use of their music for private uses free of cost.
What do I do if I stumble upon a track that seems to be copyrighted?
You have a doubt on the origin of a song or track? In spite of our vigilance, some tracks that are protected by copyright (samples, covers...) may end up unduly published on jamendo, even though they do not comply with Creative Commons specifications. Do not hesitate to contact us at contact@jamendo.com, we'll take necessary measures.

Technical issues

How do I create an account on jamendo?
It's quick and easy! Just follow this link http://www.jamendo.com/signup, pick a username, a password and enter your email address. Don't forget to accept our Terms of use. You will then receive a confirmation email containing a link to activate your account.
What download options are there?
Downloading music on jamendo is easy! You can download from an artist, album or playlist page, or even straight from our player. Direct downloads will be in mp3, but you can also go through BitTorrent servers, where you'll find both mp3 and ogg formats of all jamendo music. Edit the preferences of your user account to change your download and streaming options.
How does the upload process work?
It's easy! Just go to the upload page http://www.jamendo.com/upload and add your tracks in our online interface. Once your tracks are sent, you can name them and place them in the order you like. After that, pick an artist name, upload your album artwork and choose the Creative Commons license you want. Your album will then be processed by our moderation team as quickly as possible.
What do I do if the upload fails?
If you are having difficulties uploading your music, you can contact us at contact@jamendo.com, giving us the following information:
  • the link to your user account
  • the link to your artist page (if it has already been previously created)
  • the type of browser you are using
  • your operating system (Windows XP, Vista, Mac OS X, Linux...)

Our support team will be in touch as quickly as possible.
What do I do if I can't upload my album artwork?
Make sure your image is in .jpg and square.
When will my album be published?
After it's uploaded, your album will be moderated by our team that will publish it as quickly as possible.
When will my account be credited?
We transfer funds from your virtual account (visible in your admin page) to your PayPal account when it reaches the sum of 100€, or every three months (on request), in order not to multiply transfer fees.

Artists' area

What do I get as an artist on jamendo?
Jamendo is the world's #1 platform for free and legal music downloads. Publishing your music on jamendo guarantees you efficient referencing on the web, which will increase your music's visibility. Thanks to our community of members, jamendo also enables you to get feedback on your music from around the world. You can check your popularity through detailed statistics. You can also opt in to commercial programs to get money and extra exposure.
What are Creative Commons licenses and their advantages?
Easy to use and compatible with internet standards, these non exclusive licenses make it possible for rights holders to authorize certain uses of their works. They can choose to allow or not commercial uses, derived works (remixes) and generally set the degree of freedom they want to grant web users on their music.
Can I add tracks to an album that's already been published?
You can add tracks before the album is finalized to be sent online. Once it's been validated though, you can't add any more tracks.
Can I post my music on jamendo if I am a member of a collective rights society?
Unfortunately, no. Most contracts established by collective rights societies are exclusive and therefore don't allow artists to give away their music for free on the internet.
Can I publish a cover of a song I didn't write?
No you can't. Except if the original song was published under a Creative Commons license and that you respect that license. If the original composer did not choose this type of license, you cannot publish a cover of the song under Creative Commons because you do not hold the rights to the song.
How can I promote my music?
Jamendo has many ways to get artists' names out there and provides you with several promotion tools:
  • by uploading your music to jamendo, it will automatically be available on the main peer-to-peer networks
  • spread and share your widgets across the web
  • opt in to commercial programs to get a chance to make money and increase your visibility
  • keep in touch with your fans and invite your friends to share your music

Don't forget to fill in your artist and album descriptions: the more information you give about you and your music, the more visible you'll be!
How and in what format can I upload my music to jamendo?
The formats we support for the upload of audio files are .wav, .flac and .aiff. These formats guarantee better audio quality.
How can I certify my license?
The first level of certification is the little piece of HTML code you will find in your admin page. You need to place it in your site or MySpace page and then validate this certification in your admin page. The next level, if you choose to opt in to commercial programs, is a fax certification. This faxed letter attests that you are not a member of a collective rights society and therefore that you are entitled to take part in jamendo's commercial programs and partnerships.
How do commercial programs work?
You've chosen a Creative Commons license. While remaining in that context, jamendo can offer you to be paid for your musical works. You can get money from various sources: donations, ad revenue sharing or commercial uses of your music.
To take part in our commercial programs, simply enter your tracks using your administration panel on jamendo. You can choose which tracks you want to submit to each program. Jamendo shares revenues fairly with the artists: at least 50% of licensing fees will be paid back directly to you.

What's in it for you
  • Increase your visibility
  • Make money
  • Get your music sold by our experienced team

In order to be able to enter any of our commercial programs, you need to certify that none of the involved musicians are members of a collective rights society (such as ASCAP, MCPS, SOCAN, etc.). There are several levels of certification. The commercial use of your music can only be possible after you have completed the highest one by sending us a signed certification letter by fax or email. You will find the document in your admin panel.
What are my obligations towards jamendo?
You don't have any obligations or exclusivity clause with jamendo. You simply distribute your music for free according to the Creative Commons license you chose. You can delete your account at any time, and your music will be deleted from jamendo.
Can I get paid?
Jamendo offers artists several ways to make money:
  • donations: any user can make a donation to an artist. The minimum amount is 5€. You need to activate donations in your admin page and create a PayPal account to receive the money.
  • Revenue share: jamendo is the only website to offer a 50% share of its ad revenues to the artists.
  • commercial programs: by opting in to these programs, you can gain visibility and money.

Your PayPal account is credited when your virtual account reaches 100€, or every three months (upon request).
How can I get played on a jamradio?
For that you need to promote your music with the all tools provided by jamendo. Our programming team keeps its ears open!
How do I get my music playlisted on the official jamradios?
Get your music heard by the greatest possible number of people, within jamendo and outside. Reviews, listens, number of posted widgets, of links pointing to your albums: all these make for vital statistics that increase your chances your music will trickle to the ears of our radio programming team.
How to create a radio
Radio creation is automatic for artists who have uploaded a certain amount of tracks. You cannot configure this radio, and members can't create their own radios. Sorry!
How does the statistics interface work?
Jamendo offers several tools to track the number of listens and downloads you get, as well as many other statistics!
You'll find a condensed version of these figures on your artist and album pages.
Then there is a more detailed interface you can reach from your artist page.
If you notice any discrepancies between the condensed and detailed stats, don't be alarmed.
The data shown in the detailed interface take into account all the parameters concerning your artist account.
Here are a few examples:
  • Favorites: your interface distinguishes an album being added as a favorite or an artist. The figures on your artist page do not make that difference.
  • Playlists: your statistics count the number of members who created a playlist containing at least one track of yours. On your album page, they are all mixed together, if you have several albums, if your album is playlisted as a whole, etc.
  • Page views: revenue share includes album pages, detailed stats take into account all your album pages and your artist page.
  • Visitors: unique unlogged visitors are counted since the interface was released. We do not have data for the period before that.
How to get more visits
Get as many links out there as possible pointing to your albums and your artist page. This includes widgets of your albums on blogs.
Also remember to let your fans know when you post new music on jamendo and invite them to listen, download and recommend it!
How to get more fans
Fill out your detailed artist profile, upload a photo, write your bio and post your lyrics!
How to get more promoters
Get campaigning on the internet: get your fans to propagate links and widgets pointing to your albums on as many sites as possible. Also inform media and main bloggers about the fact your music is available for free download on jamendo.
How to get more active fans
Create your blog on jamendo, write posts about your news and concerts, post links to your albums and artist page, as well as widgets.
Then share your blog with your friends, fans and the jamendo community.

Members' area

What do I get from becoming a member?
You can get lots out of registering to jamendo! You'll be able to create your personal space, manage your playlists and favorite albums, invite your friends and share your favorite music with them, write reviews on the albums you listened to, etc.
Basically, you'll be a part of the community!
What do I do if I can't access my account?
Make sure you didn't misspell your username and password. Also check you confirmed your registration through the link that was sent to you by email. If the problem persists, please contact us at contact@jamendo.com.
How and in what format can I download music?
There are two options for downloading music on jamendo. The first and easiest is to simply click on "download" (the down-pointing arrow you'll see on any album and playlist page and on the player). The file will then be saved onto your hard drive. If you are familiar with BitTorrent, you can also get links to download albums through those networks. You can edit your download preferences by clicking "edit your data" in your account.
How do I make a donation to an artist?
First you need to ensure that the artist accepts donations, by checking that the "support this artist" button appears on their page. Clicking on it will open the payment interface. You can choose to pay through PayPal or with a credit card.
How do the radios work?
Thanks to our radios, you can listen to good music without having to look for it. At any time, you can download the track you are listening to or add the album to your favorites, while continuing to listen.

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